My take on Bill & Jim’s Letter to SAP customers

My take on Bill & Jim’s Letter to SAP customers

Bill McDermott and Jim Hagemann Snabe SAP
Bill McDermott and Jim Hagemann Snabe SAP

Hello Bill, Hej Jim,

A word from an Ambassador of SAP customers…
In your Open letter to SAP customers you say that…

Customers are the very center of our strategy

Leo Apotheker My Life
“Absolutely! You are unique and will be treated accordingly!!!” Client: “Let’s pretend to believe it… it’s free.

Credibility is difficult to gain…
easy to lose…
and practically impossible to get back…

During the last 3 years,
I have spent most of my time and energy trying to make the SAP corporate strategy focused on the customer.
This has been an impossible mission, because at SAP, the meaning of customer relationship is completely misunderstood.
On the other hand, most SAP customers no longer care about their relationship with SAP…
It’s not about the software, it’s all about the people.

Following the Hollywood Oscars Ceremony, time for the SAP Oscars. Stars are everywhere.
And the winners are:

Worst Actor in a Leading Role: Bob Courteau in “O SAP Canada”
Worst Actor in a Supporting Role: Darren Saumur in “O SAP Canada”
Worst Makeup: Barry Fisher in “Leo Apotheker Beyond The Mirror”
Worst Foreign Language Film: SAP Montreal team in “O SAP Canada”
Worst Art Direction: Bill O’Kane and his team in “SAP AMS Dream”
Worst Sound Editing: Jerome Levadoux in “Titanic II”
Worst Short Film (Live Action): David Hawk and Carlo Disney in “O SAP America”
Worst Music (Original Song): CIBER, Inc. (SAP Gold Partner) in “O SAP America”
Worst Picture: CGI in “O SAP Canada”
Worst Directing: André Katz in “SAP Suisse Romande Yodel-ay-ee-oooo”
Worst Costume Design: SAP Staffing agencies in “Let’s Make Money and a Mess”
Worst Documentary (Feature): SAP Integrators in “One Thousand and One Mistakes”

A minute of silence instead of applause.

Errare humanum est, sed perseverare diabolicum!

(‘to err is human, but to persist (in the mistake) is diabolical’)

The key to the future is hidden in here: Leo Apotheker Beyond The Mirror.
Hint: consider this like a book. Chronology is important; reading one episode, or just the beginning and the end, will not make sense. As for the language barrier, I’m sure it’s not a roadblock.

We must be the change we wish to see in the world…

Yes, but nobody is expected to do the impossible.

Sincerely,

my signature
Advisor to Business Owners and Executive Boards
SAP Expert who helped build SAP from the early days
Captain of SAP Programs/Projects/Initiatives worldwide